Terms of service

Effective date: 11 October 2026. Operator: Sabah Smart Trekking. Contact: [email protected].

Using the platform

These terms apply to accounts and services offered through Sabah Smart Trekking. Use the platform lawfully, provide accurate information, protect your account credentials, and submit information or images only when you have authority to use them. Do not impersonate another person, interfere with the service or attempt to access another account’s data.

Vendor accounts and listings

Vendor registration is subject to review. Registration or Google sign-in does not grant approval to offer services. Vendors are responsible for accurate package descriptions, availability, prices, licences, participant requirements and booking conditions. Sabah Smart Trekking may request corrections or restrict an account where information is inaccurate, approval requirements are not met or the service is misused.

Bookings and payments

Before confirming a booking, review the package, dates, participant requirements, total price and the vendor’s conditions. Availability and confirmation are determined through the booking process. Use only payment methods displayed as available for that booking. A payment marked sandbox or test is a simulation and does not pay for or confirm a real trip. Never send card security codes or account passwords through support messages.

Cancellation and refunds

Cancellation, changes and refund eligibility depend on the conditions disclosed for the selected package and booking, including the vendor’s cancellation policy. Review those conditions before confirming. If they are missing or unclear, obtain clarification from the vendor or [email protected] before proceeding. These terms do not introduce a platform-wide cancellation fee or refund percentage. Requests are handled against the applicable booking conditions and any rights provided by applicable law.

Trip safety

Trekking can involve weather, terrain, physical exertion and other outdoor risks. Review the trip’s suitability and preparation requirements, provide relevant participant information accurately, and follow the guide’s safety instructions. Weather or safety conditions may require a change or cancellation; any resulting booking or refund issue is handled under the applicable disclosed booking conditions. The platform’s messages and tracking features do not replace emergency services.

Content and privacy

You remain responsible for the content you submit. You permit the operator to use that content to provide the requested service and display content you select for publication. Personal information is handled as described in the privacy policy. Do not upload private documents through fields intended for public images.

Availability, account restrictions and support

Features may be unavailable during maintenance or when a provider is unavailable. We may restrict misuse and review requests to close an account, subject to unresolved bookings and applicable recordkeeping obligations. Contact support with the relevant booking reference or account email; do not include passwords or payment credentials. Nothing in these terms removes rights or responsibilities that cannot lawfully be excluded.

Changes

Updates will show a revised effective date. Material changes will be communicated through the platform where appropriate. The terms and booking conditions applicable when a booking is confirmed continue to govern that booking unless a lawful change is agreed.